Frequently asked questions

Q. When I try to continue downloading at a later time the program says "Unable to restart downloading...downloading from the beginning of the file" ?

A. The FTP server may not support a command needed to restart downloading from a certain file position. For some unknown reason Microsoft FTP server's version (1-3) do not support this command.

Q. I try to upload a file to my web site but it says permission denied?

A. Make sure you are not logging on anonymously to the FTP server. Use normal connect with your Username and Password and the Anonymous button un-checked.

Q. I can't connect to any sites?

A. It may be that you are trying to connect through a proxy server to the Internet which is not supported in this version. It could also be that your DNS settings are not correct or set globally for all programs to access.

Q. Sometimes my computer seems to freeze up when running ByteCatcher?

A. Some commands in ByteCatcher are a little blocking. Which means that ByteCatcher waits for a responce from the server and seems to just sit there. It has a long time out period. This version is less blocking than release one and a later version will not be blocking at all. (As soon as possible).